Effective Date: 04/27/2025
Thank you for shopping with STLCove.com. We appreciate your business and are committed to providing high-quality digital products.
Due to the nature of digital downloads, all sales are final.
Once an STL file or any digital content has been purchased and delivered, we cannot offer refunds, exchanges, or cancellations.
However, if you experience any of the following issues, we are happy to assist:
You receive a corrupted or incomplete file
The file does not match the description provided
You encounter technical problems that prevent successful use of the file
In these cases, please contact us within 7 days of your purchase at support@stlcove.com with your order details and a description of the issue.
We will work with you to resolve the problem — including replacing the file or offering a store credit if appropriate.
Important:
Please ensure that your 3D printer, slicing software, and skill level are compatible with the file requirements before purchasing.
We do not offer refunds for failed prints due to user error, printer malfunctions, or improper print settings.
We are committed to your satisfaction and want to ensure you have a great experience with STLCove.com!
Contact Us:
If you have any questions about this policy, please email us at support@stlcove.com.